Return&Refund Policy
Return Policy
At Model Cars IOIMO, we truly appreciate your interest in our products and services. Please understand that, in order to maintain the high standards of quality that we strive for, we are unable to accommodate returns or exchanges for items purchased through our website. Your understanding and cooperation with our policy are greatly valued. Thank you for your support.
All sales are final, and unfortunately, we are unable to offer refunds or exchanges for any reason, including but not limited to:
- Change of mind
- Incorrect size or fit
- Item not meeting your expectations
- Item not being what you were looking for
We kindly ask that you carefully review all product descriptions, images, and measurements before making a purchase. If you have any questions about a product, please don’t hesitate to contact us before placing your order. Your understanding and careful consideration are greatly appreciated.
Refund Policy
At Model Cars IOIMO, we strive to ensure your satisfaction with every purchase. While we typically do not offer refunds, except in cases of damage during shipping or transit, we are committed to resolving any issues that may arise. If you receive a damaged item, please reach out to us within 48 hours of delivery, and we will assist you in finding a solution, such as providing a partial credit for repair, replacement, or issuing a refund. For a refund to be processed, the damaged item must be returned to us within 14 days of receipt.
To initiate a return, please contact us at leowan@ioimo.com. Upon approval of your return, we will provide a return shipping label and detailed instructions for sending back your item. Kindly note that items returned without prior authorization will not be accepted. We sincerely appreciate your understanding and cooperation in this matter. Thank you for shopping with us.
Damages and issues
At Model Cars IOIMO, we pay meticulous attention to the packaging and dispatch of our products, aiming for their safe arrival at your doorstep. Nonetheless, should an item reach you in a less-than-perfect state, rest assured, we have measures in place to address and rectify the situation promptly.
Should you find yourself with a damaged item, we kindly ask that you get in touch with us within 48 hours of receiving your parcel. To aid us in comprehensively understanding the issue, we may request photographs or additional information regarding the damage. Rest assured, we are here to work closely with you to either provide a replacement or process a refund swiftly.
It’s important for us to highlight the necessity of timely communication for such matters. We regret to inform that if notifications about any damages are not received within the allocated 48-hour window post-receipt, we may not be able to extend the offer of a replacement or a refund.
Your satisfaction with our offerings is paramount to us, and we are fully committed to ensuring your contentment with every purchase. Please feel free to reach out with any questions, concerns, or feedback regarding our policy on damaged goods or any other inquiries pertaining to our products or services. We are ever-ready to assist.
Exceptions / non-returnable items
Our approach regarding sale items and gift cards is that all sales are considered final, and unfortunately, we are unable to accommodate returns or exchanges. This policy is applicable to purchases made both in-store and online. We recommend thoroughly reviewing the specifics of the sale item or gift card before completing your transaction to confirm that it aligns with your requirements and anticipations.
We would like to clarify that this policy has been implemented to enable us to offer these items at discounted rates and to deter any misuse of our return policy. We sincerely regret any inconvenience this may pose and are grateful for your comprehension in this matter.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Rest assured, we will notify you upon receiving and evaluating your return, informing you of the approval status of the refund. If approved, the refund will be processed automatically through your original payment method. Please keep in mind that there may be a processing period for your bank or credit card company to finalize and reflect the refund accordingly.